Utility Records Technician

Career Guide

A Utility Records Technician maintains accurate records for utility assets and services such as electric, gas, water, wastewater, and telecom. The role supports field crews, engineers, and customer operations by keeping maps, databases, work orders, and compliance documents organized, current, and easy to retrieve.

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Key Responsibilities

Create and update asset and service records based on field notes, as built drawings, and work orders
Maintain mapping and location data for utility lines, valves, meters, poles, and related equipment
Review records for completeness, accuracy, and formatting standards
Process record requests from internal teams, contractors, and sometimes the public
Index, file, and archive documents to meet retention and compliance requirements
Coordinate with field crews and supervisors to resolve missing or conflicting information
Track record updates and ensure changes are logged and traceable
Support audits by producing documentation quickly and consistently
Follow safety and confidentiality rules when handling sensitive infrastructure information

Top Skills for Success

Attention to Detail

Document Management

Data Entry Accuracy

Time Management

Customer Service

Written Communication

Basic Data Analysis

Records Retention Practices

Utility Mapping Literacy

Work Order Processes

Right of Way Awareness

Geographic Information Systems

Asset Data Maintenance

As Built Interpretation

Quality Control Review

Database Querying

Career Progression

Can Lead To

Records Clerk Administrative Assistant Data Entry Specialist

Field Support Coordinator

Mapping Technician Trainee

Transition Opportunities

GIS Technician

Utility Mapping Specialist

Asset Management Specialist

Work Order Analyst

Permitting Specialist

Engineering Technician Data Quality Analyst Operations Coordinator

Common Skill Gaps

Often Missing Skills

Geographic Information SystemsUtility Map ReadingAs Built InterpretationRecords Retention PracticesDatabase QueryingData Quality Control

Development SuggestionsBuild skills in mapping tools and structured data work. Practice reading common utility drawings and field markups. Learn basic database filtering and lookups. Use checklists for quality control and adopt consistent naming and filing standards.

Market Intelligence Report

Utility Records Technician is part of the Records & Data Processing category.Explore our market intelligence report to see how AI and hiring demand are shifting for these roles.

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Salary & Demand

Median Salary Range

Entry Level$40,000 to $52,000

Mid Level$52,000 to $67,000

Senior Level$67,000 to $85,000

Growth Trend

Steady demand. Hiring is supported by infrastructure upgrades, grid modernization, utility replacements, and increased compliance and record accuracy expectations.

Companies Hiring

Major Employers

PG and ESouthern California EdisonDuke EnergyFlorida Power and LightDominion EnergyExelonXcel EnergyNational GridAmerican WaterVeoliaJacobsWSPAECOMBurns and McDonnell

Industry Sectors

Electric UtilitiesGas UtilitiesWater UtilitiesWastewater UtilitiesTelecommunicationsEngineering and Construction ServicesLocal Government Public WorksUtility Contractors

Recommended Next Steps

Review job postings in your area and note the most requested tools and records tasks

Build a portfolio of sample work such as a cleaned record set, a simple map update, and an organized filing structure

Take an entry level course in Geographic Information Systems

Learn basic spreadsheet skills for validation and error checking

Ask to shadow field crews or a mapping team to understand how records are created

Create a personal quality checklist to reduce common errors and speed up reviews

Update your resume with measurable outcomes such as record volume handled and error reduction