Training & Development Manager – Consumer Services

Career Guide
The Training & Development Manager in the Consumer Services sector is responsible for designing, implementing, and overseeing training programs to enhance employee skills and performance. This role focuses on ensuring that staff are equipped with the necessary skills to meet company objectives and improve customer satisfaction.

Key Responsibilities

  • Develop and implement training programs tailored to the needs of consumer services staff.
  • Evaluate the effectiveness of training programs and make necessary adjustments.
  • Collaborate with department heads to assess training needs and align them with business goals.

Top Skills for Success

Communication
Program Development
Performance Evaluation

Career Progression

Can Lead To
Senior Training Manager
Director of Learning and Development
Transition Opportunities
Human Resources Manager
Operations Manager

Common Skill Gaps

Often Missing Skills
Data AnalysisTechnology Integration
Development SuggestionsConsider taking courses in data analytics and staying updated with the latest training technologies.

Salary & Demand

Median Salary Range
Entry Level$60,000 - $70,000
Mid Level$70,000 - $85,000
Senior Level$85,000 - $100,000
Growth Trend
Growing demand as companies prioritize employee development to enhance customer service.

Companies Hiring

Major Employers
ServiceNowAmerican Express
Industry Sectors
RetailHospitality

Recommended Next Steps

1
Gain experience in program development and employee performance assessment.
2
Network with professionals in the consumer services industry to stay informed about trends.

Explore More Roles

Browse our comprehensive database of roles and find your perfect match.