Service Advisor

Career Guide
A Service Advisor acts as the liaison between customers and the service department in automotive and other service industries. They ensure that customer needs are met promptly and efficiently, providing updates and advice on vehicle maintenance and repair services.

Key Responsibilities

  • Communicate with customers about vehicle problems and service timeline.
  • Coordinate with technicians to provide accurate service estimates.
  • Maintain customer records and vehicle histories for future reference.

Top Skills for Success

Customer Service
Communication Skills
Technical Knowledge of Vehicles
Problem-solving

Career Progression

Can Lead To
Service Manager
Operations Manager
Transition Opportunities
Sales Representative
Customer Service Manager

Common Skill Gaps

Often Missing Skills
Technical ExpertiseUpselling Techniques
Development SuggestionsConsider enrolling in automotive technical courses and sales strategy workshops to build necessary skills.

Salary & Demand

Median Salary Range
Entry Level$30,000 - $40,000
Mid Level$40,000 - $50,000
Senior Level$50,000 - $60,000
Growth Trend
The demand for Service Advisors is steady, with a moderate growth trend as industries increasingly focus on customer satisfaction and efficient service delivery.

Companies Hiring

Major Employers
AutoNationPenske Automotive Group
Industry Sectors
AutomotiveTransportation

Recommended Next Steps

1
Gain hands-on experience by working closely with technicians to understand vehicle systems.
2
Develop customer handling skills through workshops and real-life practice to improve service delivery.

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