Often Missing SkillsIncident DocumentationRadio CommunicationConflict De-escalationEmergency ResponseCustomer ServiceTime ManagementLegal AwarenessSurveillance Monitoring
Development SuggestionsBuild stronger reporting habits by practicing clear incident write-ups after drills or real events. Ask for extra shifts in a control room to improve surveillance monitoring. Take short courses in de-escalation, first aid, and CPR. Review post orders and site rules regularly to strengthen legal awareness and consistent decision-making.