Host

Career Guide

A Host works at the front of a restaurant or hospitality venue, greeting guests, managing the wait list, coordinating seating, and supporting smooth service. The role is customer-facing and sets the tone for the guest experience.

Key Responsibilities

Greet guests and confirm reservations
Manage the wait list and estimate wait times
Seat guests based on table availability and guest needs
Coordinate pacing with servers and kitchen staff
Answer phone calls and respond to guest questions
Support takeout and pickup coordination when needed
Handle basic guest concerns and escalate issues appropriately
Maintain a clean and organized entry and waiting area
Update reservation notes and guest preferences
Communicate special occasions and accessibility needs to the team

Top Skills for Success

Customer Service

Verbal Communication

Active Listening

Conflict De-escalation

Time Management

Attention to Detail

Team Coordination

Professionalism

Reservation Management

Table Management

Wait List Management

Point of Sale Basics

Career Progression

Can Lead To

Lead Host

Front of House Supervisor

Shift Leader

Server

Bartender

Restaurant Manager

Transition Opportunities

Event Coordinator

Hotel Front Desk Agent

Guest Services Associate

Concierge

Common Skill Gaps

Often Missing Skills

Reservation System ExperienceHandling High Volume Rush PeriodsGuest RecoveryBasic Cash HandlingUpsellingAccessibility Awareness

Development SuggestionsAsk to shadow an experienced host during peak hours, practice clear wait time communication, learn the venue reservation system, and request feedback on pacing, seating decisions, and handling guest concerns.

Salary & Demand

Median Salary Range

Entry LevelUnited States: 12 to 16 USD per hour

Mid LevelUnited States: 14 to 19 USD per hour

Senior LevelUnited States: 16 to 23 USD per hour

Growth Trend

Steady demand. Hiring is common, with seasonal increases in busy dining and travel periods.

Companies Hiring

Major Employers

Darden RestaurantsBrinker InternationalCheesecake FactoryBloomin BrandsHiltonMarriott International

Industry Sectors

RestaurantsHotelsResortsCateringEvent VenuesEntertainment Venues

Recommended Next Steps

Create a simple script for greetings, wait time updates, and phone etiquette

Practice quick mental math for party sizes and table turns

Learn the reservation tool used at your venue and track guest notes consistently

Volunteer to support busy shifts to build high volume experience

Ask your manager for a path to Lead Host and confirm the skills needed to be promoted