The Head of Online Marketplace Operations is responsible for overseeing the strategic and operational management of an organization's online marketplace platform. This role involves managing multiple teams, developing and executing strategies to enhance marketplace performance, ensuring customer satisfaction, and driving revenue growth.
Key Responsibilities
Develop and implement strategies to optimize marketplace operations
Lead cross-functional teams to improve customer experience and satisfaction
Monitor marketplace performance metrics and make data-driven decisions
Ensure compliance with legal and regulatory requirements
Collaborate with marketing, sales, and product teams to align strategies
Top Skills for Success
Leadership
E-commerce Strategy
Data Analysis
Customer Relationship Management
Regulatory Compliance
Career Progression
Can Lead To
Director of E-commerce
Chief Operating Officer
Transition Opportunities
Head of Retail Operations
VP of Digital Strategy
Common Skill Gaps
Often Missing Skills
Advanced Data AnalyticsTechnical SEO
Development SuggestionsPursue certifications in data analytics and SEO, and engage in continuous learning through online courses and industry workshops.
Salary & Demand
Median Salary Range
Entry Level$90,000 - $120,000
Mid Level$120,000 - $150,000
Senior Level$150,000 - $200,000
Growth Trend
Growing demand due to the increasing shift towards e-commerce and digital platforms.
Companies Hiring
Major Employers
AmazoneBayWalmart
Industry Sectors
E-commerceRetailTechnology
Recommended Next Steps
1
Gain experience in cross-functional team leadership within marketplace settings
2
Expand knowledge in emerging e-commerce technologies
3
Network with industry professionals at relevant events and conferences
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