A Field Service Representative in Fleet Services is responsible for maintaining and repairing vehicles in a fleet, ensuring they are operational and meet safety standards. They work directly with customers to address service requests and provide on-site support.
Key Responsibilities
Perform routine maintenance and repairs on fleet vehicles
Diagnose mechanical issues and implement solutions
Maintain records of service activities and customer interactions
Coordinate with team members to ensure efficient service delivery
Provide technical support and guidance to customers
Top Skills for Success
Technical proficiency in vehicle maintenance
Customer service skills
Problem-solving abilities
Time management
Career Progression
Can Lead To
Fleet Manager
Service Supervisor
Transition Opportunities
Operations Manager
Technical Support Specialist
Common Skill Gaps
Often Missing Skills
Advanced diagnostic skillsKnowledge of emerging vehicle technologies
Development SuggestionsConsider enrolling in specialized training programs or certifications in advanced vehicle systems and customer relationship management.
Salary & Demand
Median Salary Range
Entry Level$35,000 - $45,000
Mid Level$45,000 - $60,000
Senior Level$60,000 - $75,000
Growth Trend
The demand for Field Service Representatives in Fleet Services is stable, with growth driven by the need for efficient fleet management and maintenance in transportation and logistics sectors.
Companies Hiring
Major Employers
PenskeRyderEnterprise
Industry Sectors
TransportationLogisticsAutomotive Services
Recommended Next Steps
1
Gain experience with a variety of vehicle types and brands
2
Pursue certifications such as ASE for automotive service excellence
3
Enhance customer communication skills through workshops or courses
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