The Director of Resident Services oversees the delivery of quality services and programs to residents in housing communities, ensuring their needs are met while fostering a supportive and inclusive environment.
Key Responsibilities
Develop and implement resident service programs.
Manage resident relations and address concerns.
Coordinate with community organizations to provide additional resources.
Supervise and train staff in resident services.
Monitor and evaluate program effectiveness.
Top Skills for Success
Communication
Leadership
Program Development
Conflict Resolution
Community Engagement
Career Progression
Can Lead To
Vice President of Resident Services
Director of Community Development
Transition Opportunities
Director of Operations
Director of Social Services
Common Skill Gaps
Often Missing Skills
Data AnalysisAdvanced Program Evaluation
Development SuggestionsConsider taking courses in data analysis and program evaluation to enhance decision-making and program improvement capabilities.
Salary & Demand
Median Salary Range
Entry Level$70,000 - $85,000
Mid Level$85,000 - $110,000
Senior Level$110,000 - $140,000
Growth Trend
The demand for this role is steady, with an increasing emphasis on community well-being and resident satisfaction in housing developments.
Companies Hiring
Major Employers
AvalonBay CommunitiesEquity Residential
Industry Sectors
Real EstateNonprofit Housing Organizations
Recommended Next Steps
1
Gain experience in community management roles.
2
Pursue certifications in resident services management or community engagement.
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