Director of Client Success

Career Guide
The Director of Client Success is responsible for leading and managing client success teams to ensure customer satisfaction and retention. This role involves developing client strategies, managing relationships, and overseeing the implementation of client success programs.

Key Responsibilities

  • Develop and execute client success strategies
  • Manage and lead client success teams
  • Oversee customer satisfaction and retention initiatives

Top Skills for Success

Leadership
Customer Relationship Management
Strategic Planning

Career Progression

Can Lead To
Vice President of Customer Success
Chief Customer Officer
Transition Opportunities
Director of Operations
Director of Sales

Common Skill Gaps

Often Missing Skills
Advanced Data AnalysisChange Management
Development SuggestionsTo bridge these gaps, consider enrolling in courses related to data analytics and change management, or seek mentorship from experienced professionals in these areas.

Salary & Demand

Median Salary Range
Entry Level$90,000 - $120,000
Mid Level$120,000 - $150,000
Senior Level$150,000 - $200,000
Growth Trend
The demand for Directors of Client Success is growing, particularly in tech and service-based industries, as companies prioritize customer retention and satisfaction.

Companies Hiring

Major Employers
SalesforceAdobe
Industry Sectors
TechnologyProfessional Services

Recommended Next Steps

1
Enhance your understanding of customer success metrics and analytics
2
Build a network with other client success professionals through industry events

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