Customer Service Representative (Technical Support)
Career Guide
A Customer Service Representative (Technical Support) is responsible for assisting customers with technical issues related to a product or service. They provide solutions, troubleshoot problems, and ensure customer satisfaction through effective communication and problem-solving skills.
Key Responsibilities
Responding to customer inquiries via phone, email, or chat
Troubleshooting technical issues and providing resolutions
Documenting customer interactions and solutions in the system
Collaborating with other departments to resolve complex issues
Maintaining up-to-date knowledge of products and services
Development SuggestionsPursue additional training in specific technical areas and consider taking courses in customer relationship management to enhance skills.
Salary & Demand
Median Salary Range
Entry Level$35,000 - $45,000
Mid Level$45,000 - $55,000
Senior Level$55,000 - $70,000
Growth Trend
The demand for technical support representatives is expected to grow steadily due to increasing reliance on technology and customer service.
Companies Hiring
Major Employers
AmazonMicrosoftApple
Industry Sectors
TechnologyTelecommunications
Recommended Next Steps
1
Enroll in technical certification programs
2
Seek mentorship from experienced technical support specialists
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