Customer Service Representative (Logistics)

Career Guide
A Customer Service Representative in Logistics is responsible for managing and coordinating customer interactions to ensure efficient handling of shipping and delivery inquiries. They act as the primary point of contact for customers, addressing their needs and resolving any issues related to logistics services.

Key Responsibilities

  • Responding to customer inquiries via phone, email, or chat.
  • Coordinating with logistics teams to track shipments and resolve delivery issues.
  • Maintaining accurate records of customer interactions and transactions.

Top Skills for Success

Communication
Problem-solving
Knowledge of logistics software

Career Progression

Can Lead To
Logistics Coordinator
Customer Service Manager
Transition Opportunities
Supply Chain Analyst
Operations Manager

Common Skill Gaps

Often Missing Skills
Advanced logistics system knowledgeData analysis
Development SuggestionsConsider taking courses in logistics management or data analysis to enhance your technical skills and open up more advanced opportunities.

Salary & Demand

Median Salary Range
Entry Level$30,000 - $40,000
Mid Level$40,000 - $50,000
Senior Level$50,000 - $60,000
Growth Trend
The demand for customer service representatives in logistics is expected to grow steadily due to increasing global trade and e-commerce.

Companies Hiring

Major Employers
FedExUPS
Industry Sectors
E-commerceTransportation

Recommended Next Steps

1
Pursue certifications in logistics or supply chain management.
2
Gain experience with CRM and logistics software to improve technical proficiency.

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