Customer Service Representative (Facilities/Property Services)
Career Guide
The Customer Service Representative in Facilities/Property Services is responsible for managing interactions with clients and tenants, addressing inquiries, and ensuring a high level of customer satisfaction in the property management sector.
Key Responsibilities
Respond to client and tenant inquiries and requests.
Coordinate maintenance and repair services with vendors.
Maintain accurate records of service requests and tenant communications.
Assist in resolving client complaints and issues.
Provide administrative support to property management staff.
Top Skills for Success
Communication
Problem-solving
Property Management Software
Customer Relationship Management
Career Progression
Can Lead To
Property Manager
Facilities Coordinator
Transition Opportunities
Client Relations Specialist
Real Estate Sales Agent
Common Skill Gaps
Often Missing Skills
Advanced Conflict ResolutionTechnical Knowledge of Building Systems
Development SuggestionsConsider enrolling in courses on advanced conflict resolution and familiarize yourself with basic technical aspects of building systems.
Salary & Demand
Median Salary Range
Entry Level$30,000 - $40,000
Mid Level$40,000 - $50,000
Senior Level$50,000 - $60,000
Growth Trend
The demand for customer service representatives in property services is steady, with a moderate growth trend expected as the real estate industry continues to expand.
Companies Hiring
Major Employers
Brookfield PropertiesJLL
Industry Sectors
Real EstateFacilities Management
Recommended Next Steps
1
Gain certifications in property management.
2
Attend workshops focused on customer service excellence.
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