Customer Service Representative (Facilities or Healthcare Support)

Career Guide
A Customer Service Representative in Facilities or Healthcare Support is responsible for assisting clients and patients with their inquiries, ensuring smooth operations, and providing excellent service to enhance customer satisfaction within facilities or healthcare settings.

Key Responsibilities

  • Respond to customer inquiries via phone, email, or in-person.
  • Coordinate with internal departments to resolve customer issues.
  • Maintain accurate records of customer interactions and transactions.
  • Provide information about facilities or healthcare services.
  • Ensure customer satisfaction and handle complaints efficiently.

Top Skills for Success

Communication
Problem-solving
Familiarity with CRM software
Empathy and patience

Career Progression

Can Lead To
Customer Service Manager
Patient Coordinator
Transition Opportunities
Sales Representative
Administrative Assistant

Common Skill Gaps

Often Missing Skills
Advanced CRM proficiencyConflict resolution
Development SuggestionsConsider taking courses in customer relationship management and conflict resolution to enhance your skills.

Salary & Demand

Median Salary Range
Entry Level$30,000 - $40,000
Mid Level$40,000 - $50,000
Senior Level$50,000 - $60,000
Growth Trend
The demand for customer service representatives in healthcare and facilities is steady due to the ongoing need for quality customer interaction and support in these sectors.

Companies Hiring

Major Employers
HospitalsFacility Management Companies
Industry Sectors
HealthcareProperty Management

Recommended Next Steps

1
Gain experience with customer service software.
2
Seek feedback from peers and supervisors to improve service quality.

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