Crisis Hotline Supervisor

Career Guide
A Crisis Hotline Supervisor oversees the daily operations of a crisis hotline, ensuring that callers receive timely and effective support. They manage a team of counselors, provide guidance during challenging calls, and ensure adherence to protocols.

Key Responsibilities

  • Oversee and support a team of crisis counselors
  • Ensure adherence to crisis intervention protocols
  • Provide training and continuous development for staff
  • Monitor call quality and provide feedback
  • Coordinate with external agencies for resource referrals

Top Skills for Success

Leadership
Crisis Intervention
Empathy
Communication
Problem-solving

Career Progression

Can Lead To
Crisis Center Manager
Director of Counseling Services
Transition Opportunities
Mental Health Program Coordinator
Clinical Supervisor

Common Skill Gaps

Often Missing Skills
Advanced Data AnalysisResource Management
Development SuggestionsPursue training in data analytics for better decision-making and take courses on resource management to optimize support services.

Salary & Demand

Median Salary Range
Entry Level$40,000 - $50,000
Mid Level$50,000 - $60,000
Senior Level$60,000 - $75,000
Growth Trend
Growing demand due to increasing awareness of mental health issues and expansion of support services.

Companies Hiring

Major Employers
Non-profit OrganizationsHealthcare Facilities
Industry Sectors
Mental Health ServicesSocial Services

Recommended Next Steps

1
Attend workshops on advanced crisis intervention techniques
2
Enroll in leadership development programs

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