An Automotive Service Advisor acts as the communication bridge between customers and the automotive service team. They are responsible for understanding customer needs, providing them with accurate service recommendations, and ensuring a seamless service experience.
Key Responsibilities
Greet customers and assess their automotive service needs.
Provide detailed explanations of services and repairs to customers.
Coordinate with the service team to ensure timely completion of maintenance and repairs.
Top Skills for Success
Customer Service
Technical Knowledge of Automobiles
Communication
Career Progression
Can Lead To
Senior Service Advisor
Service Manager
Transition Opportunities
Sales Manager
Operations Manager
Common Skill Gaps
Often Missing Skills
Advanced Technical UnderstandingSales Techniques
Development SuggestionsConsider enrolling in automotive technology courses and sales workshops to enhance technical and sales skills.
Salary & Demand
Median Salary Range
Entry Level$30,000 - $40,000
Mid Level$40,000 - $50,000
Senior Level$50,000 - $60,000
Growth Trend
The demand for Automotive Service Advisors is steady, with a moderate growth trend due to the consistent need for vehicle maintenance and repair services.
Companies Hiring
Major Employers
AutoNationPenske Automotive Group
Industry Sectors
Automotive DealershipsIndependent Repair Shops
Recommended Next Steps
1
Pursue certification programs related to automotive service excellence.
2
Gain hands-on experience by working closely with automotive technicians.
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