Accessibility Services Coordinator

Career Guide

An Accessibility Services Coordinator helps ensure that people with disabilities can fully participate in services, programs, learning, and work environments. The role typically coordinates accommodations, supports accessible communications, and partners with teams to remove barriers while meeting legal and policy requirements.

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Key Responsibilities

Intake and evaluate accommodation requests
Coordinate reasonable accommodations and support plans
Maintain confidential documentation and case notes
Communicate accommodation plans to instructors, managers, or service teams
Coordinate assistive technology and accessible materials
Schedule and manage interpreting and captioning services when needed
Provide guidance on accessible events and communications
Train staff on accessibility basics and inclusive practices
Track service usage and outcomes for reporting
Support compliance with accessibility policies and disability rights requirements
Partner with facilities and technology teams to address physical and digital barriers
Handle concerns and resolve issues related to accommodations

Top Skills for Success

Case Management

Accommodation Planning

Confidential Recordkeeping

Clear Written Communication

Conflict Resolution

Empathy

Stakeholder Management

Training Delivery

Project Coordination

Digital Accessibility Fundamentals

Assistive Technology Basics

Policy Interpretation

Career Progression

Can Lead To

Accessibility Specialist

Disability Services Manager

Accessibility Program Manager Employee Relations Specialist

Student Support Services Manager

Inclusion Program Manager

Transition Opportunities

Digital Accessibility Analyst Learning and Development Specialist Compliance Specialist Human Resources Business Partner

Community Outreach Manager

Common Skill Gaps

Often Missing Skills

Digital Accessibility TestingAccessible Document CreationVendor ManagementData ReportingPolicy WritingFacilitation

Development SuggestionsBuild a simple portfolio of accessibility work such as accessible documents, training materials, and a basic audit checklist. Practice writing clear accommodation letters, improve reporting skills with dashboards or spreadsheets, and seek supervised experience handling complex accommodation cases.

Market Intelligence Report

Accessibility Services Coordinator is part of the Guest Services category.Explore our market intelligence report to see how AI and hiring demand are shifting for these roles.

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Salary & Demand

Median Salary Range

Entry LevelUnited States: $45,000 to $60,000

Mid LevelUnited States: $60,000 to $80,000

Senior LevelUnited States: $80,000 to $105,000

Growth Trend

Steady demand, driven by increased focus on inclusive services, digital accessibility expectations, and ongoing compliance needs across education, government, healthcare, and large employers.

Companies Hiring

Major Employers

Public UniversitiesPrivate CollegesCommunity CollegesPublic School DistrictsCity and County GovernmentsState AgenciesHospital SystemsHealth Insurance ProvidersLarge Retail EmployersFinancial Services FirmsTechnology CompaniesTransportation Agencies

Industry Sectors

Higher EducationK to 12 EducationGovernmentHealthcareNonprofitCorporate Human ResourcesPublic Services

Recommended Next Steps

Review the core disability rights and accessibility laws that apply in your region

Learn accessible document creation for common formats such as word processing files and presentations

Build familiarity with captioning and interpreting workflows

Practice structured intake conversations and consistent documentation

Create a reusable accommodation process template and tracking sheet

Take an introductory digital accessibility course and apply it to a small internal audit

Seek shadowing opportunities with disability services, human resources, or accessibility teams

Update your resume with measurable outcomes such as response times, volume handled, and training sessions delivered