Data-driven decision making (dashboards, cohort analysis, funnel analysis)
Experiment design and testing culture (hypotheses, measurement, learning loops)
Lifecycle strategy (onboarding, retention, winback, loyalty) and journey orchestration
Customer segmentation and personalization (behavioral and value-based segments)
Growth forecasting and unit economics (CAC, LTV, churn, payback period)
Cross-functional leadership with Product, Engineering, Sales, Support, and Finance
Channel expertise relevant to the business (paid media, SEO/content, partnerships, referrals)
CRM and marketing automation tools (email/SMS/push platforms, CDPs, attribution)
Messaging and positioning for different lifecycle moments (value, trust, urgency)
Team building, prioritization, and operational rigor (roadmaps, OKRs, resourcing)