Often Missing SkillsLoyalty program design and CRM journey orchestrationHospitality distribution strategy (OTAs, metasearch, GDS)Marketing mix modeling and multi-touch attributionMarTech architecture leadership (CDP, MAP, analytics)Integration with revenue management and pricing strategies
Development SuggestionsEarn HSMAI CHDM and complete an advanced attribution/MMM course; lead a CRM/loyalty pilot with Salesforce Marketing Cloud or Adobe and partner with revenue management on a pricing–marketing test.