Program management (planning, timelines, clear ownership, dependency tracking)
Clear communication and stakeholder management (aligning Legal, Product, Ops, and leadership)
Data-driven decision making (defining metrics, interpreting trends, measuring impact)
Risk assessment and prioritization (deciding what to fix first based on harm and likelihood)
Policy writing and operational guidelines (making rules that teams can apply consistently)
Incident response and escalation management (handling urgent safety events calmly and quickly)
Quality management for review teams (accuracy checks, coaching loops, consistency)
User empathy and fairness (considering false positives/false negatives; appeals and transparency)
Fraud and abuse patterns (scams, account takeovers, spam, impersonation)
Regulatory awareness (privacy, platform duties, reporting obligations—worked through with Legal)