Stakeholder management with engineering, security, and operations teams; strong written communication
Prioritization and roadmap planning based on impact, risk, and effort
Data-informed decision-making (define metrics, analyze usage, track outcomes)
Systems thinking: understanding how build, deploy, run, and monitor workflows connect
Technical fluency in software delivery: CI/CD concepts, version control, testing, environments
Cloud fundamentals (AWS/Azure/GCP), containers, and orchestration basics (e.g., Kubernetes concepts)
Observability basics: logs, metrics, traces, alerting, incident learning loops
Security and compliance awareness (identity/access, secrets, approvals, audit needs)
Cost and performance trade-offs (FinOps-style thinking: spend visibility, efficiency levers)
Product discovery for internal tools: user research with developers and platform adoption strategies