Student Success Coordinator

Career Guide

A Student Success Coordinator supports students from onboarding through completion by removing barriers, improving engagement, and connecting students to the right academic and support resources. The role blends advising, communication, and program coordination to increase retention and graduation outcomes.

Browse All Roles

Key Responsibilities

Guide new students through onboarding and orientation
Monitor student engagement and outreach to students at risk
Coordinate academic support services such as tutoring and coaching
Connect students to financial aid, accessibility, and wellness resources
Track student progress and document interactions in student information systems
Partner with faculty and advisors to address academic concerns early
Run workshops on study skills, time management, and campus navigation
Support case management for complex student situations
Collect feedback from students and report common barriers
Help improve success programs by refining processes and communication templates

Top Skills for Success

Student Advising

Case Management

Empathy

Active Listening

Written Communication

Time Management

Conflict De-escalation

Student Information Systems

Customer Service

Data Literacy

Career Progression

Can Lead To

Student Success Specialist

Academic Advisor

Retention Specialist

Career Services Advisor

Student Support Services Coordinator

Transition Opportunities

Student Success Manager

Director of Student Success

Program Manager

Academic Success Coach

Enrollment Manager

Common Skill Gaps

Often Missing Skills

Student Information SystemsData ReportingProgram EvaluationCrisis ResponseAccessibility PracticesResource Navigation

Development SuggestionsBuild comfort with student systems by practicing notes, flags, and follow-up workflows. Strengthen data reporting by tracking a small set of metrics such as outreach volume and appointment attendance. Learn basic program evaluation by running a short feedback survey and summarizing findings. Train for crisis response and referral protocols. Improve accessibility practices by applying inclusive communication standards in emails and workshops.

Market Intelligence Report

Student Success Coordinator is part of the Higher Education category.Explore our market intelligence report to see how AI and hiring demand are shifting for these roles.

See the market intelligence report

Salary & Demand

Median Salary Range

Entry LevelUSD 38,000 to 50,000

Mid LevelUSD 50,000 to 65,000

Senior LevelUSD 65,000 to 85,000

Growth Trend

Steady demand, with increased hiring tied to retention goals, online program growth, and expanded student support services. Demand tends to be strongest in institutions focused on enrollment stability and student outcomes.

Companies Hiring

Major Employers

Public universitiesPrivate universitiesCommunity collegesOnline universitiesVocational and technical schoolsEducation technology companiesNonprofit education providers

Industry Sectors

Higher EducationOnline EducationContinuing EducationWorkforce DevelopmentEducation TechnologyNonprofit Education

Recommended Next Steps

Create a student outreach template set for onboarding, check-ins, and re-engagement

Practice a repeatable case management workflow with clear documentation and follow-ups

Shadow an academic advisor to learn referral paths and common student issues

Take short training in conflict de-escalation and crisis referral protocols

Build a simple weekly dashboard to track outreach, attendance, and resolved cases

Update your resume with outcome metrics such as retention improvement or response rates

Join professional groups focused on student affairs and student success