Shop Operations Manager ADAS Services
Career GuideKey Responsibilities
- Plan daily shop schedule and balance workload across technicians
- Oversee ADAS calibration workflow from intake to final verification
- Ensure quality control through checklists, test drives when required, and documentation review
- Maintain safety standards for lifting, road tests, and calibration bay practices
- Manage customer communication on timelines, approvals, and expectations
- Coordinate with collision repair partners, dealerships, and fleet accounts
- Track key metrics such as cycle time, comeback rate, and customer satisfaction
- Manage inventory for targets, tools, consumables, and calibration equipment upkeep
- Hire, onboard, coach, and evaluate technicians and service advisors
- Handle estimating support, work order accuracy, and billing readiness
- Ensure compliance with insurer requirements, warranties, and shop policies
- Lead continuous improvement to reduce delays and rework
Top Skills for Success
Shop Workflow Management
Quality Assurance
Customer Communication
Team Leadership
Performance Coaching
Scheduling
ADAS Calibration Knowledge
Vehicle Diagnostics Knowledge
Safety Management
Vendor Management
Inventory Control
KPI Management
Process Improvement
Estimate Review
Career Progression
Can Lead To
Senior Shop Operations Manager
Multi Site Operations Manager
Regional Operations Manager
Calibration Center Manager
Collision Repair General Manager
Service Director
Transition Opportunities
ADAS Program Manager
Technical Training Manager
Quality Manager
Field Operations Manager
Fleet Maintenance Manager
Insurance Network Manager
Common Skill Gaps
Often Missing Skills
ADAS Documentation StandardsCalibration Bay SetupKPI ReportingRoot Cause AnalysisChange ManagementCustomer Escalation HandlingEstimate AccuracyParts and Tool Forecasting
Development SuggestionsBuild a standard operating playbook for intake, pre scan, calibration, and final verification. Set weekly metric reviews with clear targets for cycle time and rework. Create training plans for technicians on documentation and quality checks. Partner with equipment vendors for structured calibration training and maintenance routines.
Salary & Demand
Median Salary Range
Entry LevelUSD 60,000 to 80,000
Mid LevelUSD 80,000 to 105,000
Senior LevelUSD 105,000 to 140,000
Growth Trend
Growing demand. More vehicles include driver assistance features, increasing the need for calibration capable shops and leaders who can run efficient, quality focused operations.Companies Hiring
Major Employers
Gerber Collision and GlassCaliber CollisionService KingClassic CollisionCrash ChampionsSafelitePenskeEnterprise Fleet ManagementRyderAutoNation
Industry Sectors
Collision RepairAutomotive ServiceGlass Repair and ReplacementFleet ServicesDealership ServiceMobile Calibration ServicesInsurance Repair Networks
Recommended Next Steps
1
Create a one page daily workflow that defines roles, handoffs, and required checks2
Implement a quality checklist that must be completed before vehicle release3
Set up a dashboard for cycle time, rework rate, and customer satisfaction4
Audit a sample of completed jobs weekly for documentation completeness5
Standardize customer updates at key milestones such as intake, findings, completion6
Build relationships with top referral partners and align on expectations7
Review equipment maintenance logs and schedule preventive maintenance8
Develop a skills matrix for technicians and assign targeted training