Restoration Project Administrator
Career GuideKey Responsibilities
- Answer customer calls and intake new job details
- Create and maintain job files and required documentation
- Schedule site visits, crews, subcontractors, and inspections
- Track job progress and follow up on open tasks
- Prepare estimates and supporting documentation
- Submit insurance paperwork and respond to adjuster requests
- Manage work orders, change requests, and approvals
- Coordinate material orders and delivery timing
- Send customer updates and handle service questions
- Support invoicing, collections, and closeout documents
- Maintain vendor and subcontractor contact records
- Ensure safety forms and required compliance documents are complete
Top Skills for Success
Customer Service
Organization
Time Management
Written Communication
Attention to Detail
Scheduling
Document Control
Invoice Processing
Collections Follow Up
Estimation Support
Insurance Claims Coordination
Basic Construction Knowledge
Career Progression
Can Lead To
Restoration Coordinator
Project Coordinator
Office Manager
Estimator
Claims Coordinator
Transition Opportunities
Restoration Project Manager
Operations Manager
Dispatch Manager
Business Development Representative
Customer Success Manager
Common Skill Gaps
Often Missing Skills
Insurance Claim DocumentationEstimating Software FamiliarityJob Cost TrackingChange Order ManagementVendor ManagementContract BasicsConflict De Escalation
Development SuggestionsBuild a simple job tracker to practice status updates, due dates, and approvals. Shadow estimators and project managers to learn documentation standards. Practice writing clear claim notes and email summaries. Ask to own one process end to end, such as closeout paperwork, invoice submission, or scheduling.
Salary & Demand
Median Salary Range
Entry LevelUSD 38,000 to 50,000
Mid LevelUSD 50,000 to 65,000
Senior LevelUSD 65,000 to 85,000
Growth Trend
Steady demand, with increases after severe weather events and in regions with high property repair activity. Hiring is strongest at restoration contractors and property services firms.Companies Hiring
Major Employers
SERVPROPaul Davis RestorationPuroCleanServiceMaster RestoreBelfor Property Restoration
Industry Sectors
Property Restoration ServicesConstruction ServicesFacilities ManagementInsurance ServicesDisaster Recovery Services
Recommended Next Steps
1
Create a resume section that highlights scheduling, documentation, customer communication, and billing support2
Learn common restoration documentation requirements and practice producing complete job packets3
Get comfortable with estimating and job management tools used by restoration contractors4
Prepare a short call script for customer intake and insurance information collection5
Build a portfolio of process improvements such as templates for job updates, closeout checklists, and document logs6
Target employers that handle high job volume where strong coordination skills are valued