Restoration Operations Manager

Career Guide

A Restoration Operations Manager leads day to day delivery of property restoration work after water, fire, storm, or mold damage. They coordinate field teams, subcontractors, and vendors to complete projects safely, on schedule, within budget, and to customer and insurer expectations.

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Key Responsibilities

Plan and schedule restoration projects across multiple job sites
Assign crews and balance workload based on priority and capacity
Oversee job site safety practices and compliance requirements
Coordinate equipment, materials, and vehicle readiness
Monitor project timelines, budgets, and job profitability
Communicate project status with customers, adjusters, and property managers
Review documentation quality for claims and billing support
Handle escalations, service recovery, and customer satisfaction issues
Hire, train, and coach supervisors and technicians
Manage subcontractor performance and service quality
Standardize operating procedures and improve workflows
Track key performance results and report to leadership

Top Skills for Success

People Leadership

Scheduling

Customer Communication

Conflict Resolution

Budget Management

Vendor Management

Process Improvement

Safety Management

Job Site Supervision

Restoration Project Scoping

Moisture Mitigation Knowledge

Fire Damage Restoration Knowledge

Mold Remediation Knowledge

Insurance Claim Documentation

Estimating Software Proficiency

Career Progression

Can Lead To

Branch Manager

Regional Operations Manager

Director of Operations

General Manager

Transition Opportunities

Construction Project Manager

Facilities Operations Manager

Property Management Operations Manager

Claims Operations Coordinator

Common Skill Gaps

Often Missing Skills

Financial ReportingPerformance ManagementQuality AuditingChange ManagementStructured HiringCustomer Escalation HandlingClaims EstimatingDocumentation Standards

Development SuggestionsBuild a simple operating rhythm with weekly scheduling reviews, job margin checks, and quality spot audits. Strengthen claims readiness by standardizing photo logs, daily notes, and material tracking. Ask to shadow estimating and billing for a few weeks to learn what drives fast approval and clean invoicing.

Salary & Demand

Median Salary Range

Entry Level$60,000 to $80,000

Mid Level$80,000 to $105,000

Senior Level$105,000 to $140,000

Growth Trend

Steady demand, with spikes after severe weather and regional disasters. Hiring is strongest in metro areas and storm prone regions, and for leaders who can manage multiple crews and maintain strong customer experience.

Companies Hiring

Major Employers

SERVPROServiceMaster RestorePaul Davis RestorationBELFOR Property RestorationATI RestorationPuroCleanRainbow International RestorationRytech RestorationRestoration 1

Industry Sectors

Property restoration servicesDisaster recovery servicesResidential servicesCommercial servicesInsurance vendor networksFacilities services

Recommended Next Steps

Create a one page dashboard for safety incidents, schedule backlog, job margin, and customer satisfaction

Document and train a standard job kickoff process for crews and subcontractors

Refresh safety training and run monthly job site safety inspections

Improve claims documentation templates and photo standards for every job

Audit equipment utilization and reduce downtime with a maintenance calendar

Develop a hiring and onboarding checklist for supervisors and technicians

Build relationships with key adjusters and property managers through regular status updates