Restoration Operations Manager
Career GuideKey Responsibilities
- Plan and schedule restoration projects across multiple job sites
- Assign crews and balance workload based on priority and capacity
- Oversee job site safety practices and compliance requirements
- Coordinate equipment, materials, and vehicle readiness
- Monitor project timelines, budgets, and job profitability
- Communicate project status with customers, adjusters, and property managers
- Review documentation quality for claims and billing support
- Handle escalations, service recovery, and customer satisfaction issues
- Hire, train, and coach supervisors and technicians
- Manage subcontractor performance and service quality
- Standardize operating procedures and improve workflows
- Track key performance results and report to leadership
Top Skills for Success
People Leadership
Scheduling
Customer Communication
Conflict Resolution
Budget Management
Vendor Management
Process Improvement
Safety Management
Job Site Supervision
Restoration Project Scoping
Moisture Mitigation Knowledge
Fire Damage Restoration Knowledge
Mold Remediation Knowledge
Insurance Claim Documentation
Estimating Software Proficiency
Career Progression
Can Lead To
Branch Manager
Regional Operations Manager
Director of Operations
General Manager
Transition Opportunities
Construction Project Manager
Facilities Operations Manager
Property Management Operations Manager
Claims Operations Coordinator
Common Skill Gaps
Often Missing Skills
Financial ReportingPerformance ManagementQuality AuditingChange ManagementStructured HiringCustomer Escalation HandlingClaims EstimatingDocumentation Standards
Development SuggestionsBuild a simple operating rhythm with weekly scheduling reviews, job margin checks, and quality spot audits. Strengthen claims readiness by standardizing photo logs, daily notes, and material tracking. Ask to shadow estimating and billing for a few weeks to learn what drives fast approval and clean invoicing.
Salary & Demand
Median Salary Range
Entry Level$60,000 to $80,000
Mid Level$80,000 to $105,000
Senior Level$105,000 to $140,000
Growth Trend
Steady demand, with spikes after severe weather and regional disasters. Hiring is strongest in metro areas and storm prone regions, and for leaders who can manage multiple crews and maintain strong customer experience.Companies Hiring
Major Employers
SERVPROServiceMaster RestorePaul Davis RestorationBELFOR Property RestorationATI RestorationPuroCleanRainbow International RestorationRytech RestorationRestoration 1
Industry Sectors
Property restoration servicesDisaster recovery servicesResidential servicesCommercial servicesInsurance vendor networksFacilities services
Recommended Next Steps
1
Create a one page dashboard for safety incidents, schedule backlog, job margin, and customer satisfaction2
Document and train a standard job kickoff process for crews and subcontractors3
Refresh safety training and run monthly job site safety inspections4
Improve claims documentation templates and photo standards for every job5
Audit equipment utilization and reduce downtime with a maintenance calendar6
Develop a hiring and onboarding checklist for supervisors and technicians7
Build relationships with key adjusters and property managers through regular status updates