Pro Sales Specialist

Career Guide

A Pro Sales Specialist supports professional customers such as contractors and property managers by helping them source products, build quotes, manage orders, and strengthen long-term account relationships. The role blends consultative selling, account support, and store operations to grow repeat business.

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Key Responsibilities

Build relationships with professional customers and maintain regular outreach
Assess customer needs and recommend appropriate products and solutions
Create quotes and assist with bid support for larger purchases
Coordinate special orders and track delivery and pickup timelines
Resolve order issues such as substitutions, damage, and returns
Identify upsell opportunities based on project scope and customer history
Maintain accurate customer notes and follow up on open opportunities
Collaborate with store teams to ensure inventory availability and smooth fulfillment
Support credit account processes and basic account administration when applicable
Contribute to sales targets and service metrics through consistent customer support

Top Skills for Success

Customer Relationship Building

Consultative Selling

Product Knowledge

Quoting

Order Management

Issue Resolution

Time Management

Negotiation

Inventory Awareness

CRM Proficiency

Career Progression

Can Lead To

Sales Associate Customer Service Representative Retail Supervisor Inside Sales Representative

Transition Opportunities

Pro Account Manager

Outside Sales Representative

Sales Manager Store Manager Business Development Representative

Category Specialist

Common Skill Gaps

Often Missing Skills

Pipeline ManagementCRM Data EntryMargin AwarenessQuote AccuracyForecastingTrade Knowledge

Development SuggestionsStrengthen one core trade area such as lumber, electrical, plumbing, or flooring. Practice building quotes from customer requirements and track outcomes to improve accuracy. Build consistent CRM habits by logging every meaningful interaction and scheduling follow-ups. Learn basic profitability concepts so discounting decisions support both the customer and the business.

Market Intelligence Report

Pro Sales Specialist is part of the Sales Development category.Explore our market intelligence report to see how AI and hiring demand are shifting for these roles.

See the market intelligence report

Salary & Demand

Median Salary Range

Entry LevelUSD 40,000 to 55,000 base pay

Mid LevelUSD 55,000 to 75,000 base pay

Senior LevelUSD 75,000 to 105,000 base pay

Growth Trend

Stable demand, driven by ongoing residential maintenance, renovation activity, and contractor reliance on reliable fulfillment. Hiring is strongest in metro areas and regions with active construction and property turnover.

Companies Hiring

Major Employers

The Home DepotLowe'sMenardsAce HardwareTrue ValueGraingerFergusonFastenalSherwin-Williams

Industry Sectors

Home Improvement RetailBuilding Materials DistributionIndustrial SupplyPaint and Coatings RetailElectrical SupplyPlumbing Supply

Recommended Next Steps

Choose a trade focus area and learn top products, common use cases, and alternatives

Create a simple weekly outreach plan for repeat customers and lapsed accounts

Build a personal quote checklist to improve speed and reduce errors

Track a small set of metrics such as follow-ups completed, quotes sent, and win rate

Ask to shadow a top performer on customer calls and large order coordination

Develop a short portfolio of wins such as large orders supported and issues resolved