Peer Support Program Coordinator

Career Guide

A Peer Support Program Coordinator runs and improves programs where people with lived experience provide support to others. The coordinator recruits and schedules peer supporters, keeps services consistent and safe, tracks outcomes, and works with partners such as clinics, schools, shelters, and community groups.

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Key Responsibilities

Recruit and onboard peer supporters
Coordinate training and ongoing coaching
Create schedules and match peers with participants
Maintain program policies and service guidelines
Support peer supporters with case debriefs and problem solving
Coordinate referrals and participant intake processes
Build relationships with partner organizations
Track participation, outcomes, and service quality
Write reports for leaders and funders
Manage program materials, tools, and basic budgeting
Ensure confidentiality and ethical practice
Support crisis escalation processes and safety planning
Organize group sessions and community events
Collect feedback and improve program workflows

Top Skills for Success

Program Coordination

Peer Support Practice

Group Facilitation

Training Delivery

Coaching

Empathy

Active Listening

Conflict Resolution

Boundary Setting

Crisis De-escalation

Confidentiality Management

Documentation

Outcome Tracking

Data Literacy

Stakeholder Management

Community Outreach

Resource Navigation

Cultural Humility

Career Progression

Can Lead To

Senior Peer Support Program Coordinator

Peer Support Program Manager

Behavioral Health Program Manager

Care Coordination Manager

Community Programs Manager

Transition Opportunities

Case Management Supervisor Patient Experience Manager Training and Development Specialist Nonprofit Operations Manager Public Health Program Specialist

Common Skill Gaps

Often Missing Skills

Outcome MeasurementReport WritingBudget ManagementContract ComplianceProgram EvaluationStaff SupervisionReferral Process DesignRisk Management

Development SuggestionsBuild a simple measurement plan with clear goals, basic metrics, and a monthly review routine. Practice short written updates that explain impact using numbers and participant stories. Ask to shadow budget and reporting tasks, then take ownership of one small area such as tracking training hours or referral volumes.

Market Intelligence Report

Peer Support Program Coordinator is part of the Customer Support category.Explore our market intelligence report to see how AI and hiring demand are shifting for these roles.

See the market intelligence report

Salary & Demand

Median Salary Range

Entry LevelUSD 42,000 to 52,000

Mid LevelUSD 52,000 to 65,000

Senior LevelUSD 65,000 to 82,000

Growth Trend

Steady demand, driven by expanding behavioral health access, recovery services, and community-based care models. Hiring is strongest in nonprofits, healthcare systems, and public health programs.

Companies Hiring

Major Employers

Kaiser PermanenteUnitedHealth GroupCVS HealthAnthem Blue Cross Blue ShieldVeterans Health AdministrationYMCASalvation ArmyGoodwill IndustriesEastersealsPlanned Parenthood

Industry Sectors

Hospitals and health systemsCommunity mental health providersSubstance use recovery organizationsNonprofit community servicesPublic health departmentsHomelessness servicesYouth and family servicesVeteran servicesInsurance care managementUniversity health programs

Recommended Next Steps

Create a one-page program dashboard with 5 to 8 key metrics

Standardize onboarding with a checklist and a 30 day training plan

Draft a short program handbook covering boundaries, confidentiality, and escalation steps

Set up monthly coaching sessions and a peer support community of practice

Build a partner map and schedule regular check-ins with top referral sources

Collect participant feedback with a brief survey and a quarterly focus group

Prepare two impact stories with measurable outcomes for leadership updates

Pursue a peer support certification if relevant in your location

Take a short course in program evaluation or nonprofit reporting

Update your resume with quantified results such as retention, referrals, and participation rates