Nonprofit Program Director – Digital Literacy & Access

Career Guide

Leads community programs that teach digital skills and expand access to devices and affordable internet. Sets strategy, manages staff and budgets, builds partnerships, and ensures outcomes and grant compliance across multiple sites.

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Key Responsibilities

Design and scale digital literacy curricula and services
Manage program budgets, grants, and contracts
Recruit, train, and coach staff and volunteers
Build partnerships with libraries, schools, ISPs, and community groups
Track KPIs, analyze outcomes, and report to funders
Oversee device distribution and tech support workflows
Ensure data privacy, safeguarding, and risk management
Lead outreach and participant recruitment in underserved communities

Career Progression

Can Lead To

Director of Programs

Chief Program Officer

Executive Director

Digital Equity Policy Director

Transition Opportunities

Workforce Development Program Manager

Community Impact Manager

EdTech Program Manager

Broadband/Digital Equity Policy Analyst

Common Skill Gaps

Often Missing Skills

Grant budgeting and complianceProgram evaluation and data analysisAdult learning curriculum designCRM/participant data management (Salesforce, Apricot)Broadband and digital equity funding landscape

Development SuggestionsTake a short course in program evaluation and grants management; volunteer to lead a pilot digital skills class while building a simple outcomes dashboard.

Market Intelligence Report

Nonprofit Program Director – Digital Literacy & Access is part of the Program Management category.Explore our market intelligence report to see how AI and hiring demand are shifting for these roles.

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Salary & Demand

Median Salary Range

Entry Level$60,000-$75,000

Mid Level$80,000-$100,000

Senior Level$105,000-$135,000

Growth Trend

growing - Federal and state digital equity funding expanding programs

Companies Hiring

Major Employers

Goodwill IndustriesUnited WayPCs for People

Industry Sectors

Non-Profit & Social ImpactGovernment & Public AdministrationEducation & LibrariesTelecommunications & Internet Service Providers

Recommended Next Steps

Complete NDIA’s Digital Inclusion 101 and Digital Navigator trainings; join the NDIA network to access resources and peers.

Build a portfolio: draft a logic model, KPI dashboard, and sample grant report for a small pilot digital skills program.

Gain tool proficiency: learn Salesforce Nonprofit Success Pack or Apricot via training modules and configure a basic participant tracking workflow.