Nonprofit Program Director – Digital Literacy & Access

Career Guide
Leads community programs that teach digital skills and expand access to devices and affordable internet. Sets strategy, manages staff and budgets, builds partnerships, and ensures outcomes and grant compliance across multiple sites.

Key Responsibilities

  • Design and scale digital literacy curricula and services
  • Manage program budgets, grants, and contracts
  • Recruit, train, and coach staff and volunteers
  • Build partnerships with libraries, schools, ISPs, and community groups
  • Track KPIs, analyze outcomes, and report to funders
  • Oversee device distribution and tech support workflows
  • Ensure data privacy, safeguarding, and risk management
  • Lead outreach and participant recruitment in underserved communities

Career Progression

Can Lead To
Director of Programs
Chief Program Officer
Executive Director
Digital Equity Policy Director
Transition Opportunities
Workforce Development Program Manager
Community Impact Manager
EdTech Program Manager
Broadband/Digital Equity Policy Analyst

Common Skill Gaps

Often Missing Skills
Grant budgeting and complianceProgram evaluation and data analysisAdult learning curriculum designCRM/participant data management (Salesforce, Apricot)Broadband and digital equity funding landscape
Development SuggestionsTake a short course in program evaluation and grants management; volunteer to lead a pilot digital skills class while building a simple outcomes dashboard.

Salary & Demand

Median Salary Range
Entry Level$60,000-$75,000
Mid Level$80,000-$100,000
Senior Level$105,000-$135,000
Growth Trend
growing - Federal and state digital equity funding expanding programs

Companies Hiring

Major Employers
Goodwill IndustriesUnited WayPCs for People
Industry Sectors
Non-Profit & Social ImpactGovernment & Public AdministrationEducation & LibrariesTelecommunications & Internet Service Providers

Recommended Next Steps

1
Complete NDIA’s Digital Inclusion 101 and Digital Navigator trainings; join the NDIA network to access resources and peers.
2
Build a portfolio: draft a logic model, KPI dashboard, and sample grant report for a small pilot digital skills program.
3
Gain tool proficiency: learn Salesforce Nonprofit Success Pack or Apricot via training modules and configure a basic participant tracking workflow.