Often Missing SkillsActive Directory User ManagementMicrosoft Intune BasicsIdentity and Access Management BasicsNetwork TroubleshootingPowerShell BasicsDocumentation WritingIT Asset Management
Development SuggestionsPractice on a home lab using a virtual machine, document every fix you make, and aim to own a small area such as laptop provisioning or Microsoft 365 support. Pair hands on practice with an entry level certification and ask for shadowing opportunities on escalations.