Insurance Restoration Project Coordinator
Career GuideKey Responsibilities
- Receive new loss assignments and confirm key details
- Schedule site visits and coordinate technician availability
- Support the project manager with job setup and daily job tracking
- Communicate timelines and next steps to customers
- Coordinate with insurance adjusters on documentation needs
- Collect and organize photos, notes, and work records
- Track approvals, change requests, and work authorizations
- Order materials and confirm delivery timing when needed
- Prepare job folders for billing and submit required paperwork
- Monitor open items and follow up to remove blockers
- Maintain accurate records in the job management system
- Support customer satisfaction through clear updates and issue escalation
Top Skills for Success
Customer Communication
Scheduling
Time Management
Attention to Detail
Problem Solving
Documentation Management
Job File Organization
Invoice Review
Insurance Claim Workflow Knowledge
Restoration Workflow Knowledge
Vendor Coordination
Job Management Software
Career Progression
Can Lead To
Restoration Project Manager
Estimator
Insurance Claims Adjuster
Operations Coordinator
Account Manager
Transition Opportunities
Construction Project Coordinator
Facilities Coordinator
Customer Success Manager
Office Manager
Scheduling Manager
Common Skill Gaps
Often Missing Skills
Insurance Documentation StandardsBasic Estimating FundamentalsChange Order ManagementContractor Scheduling BasicsBilling Readiness ChecksDe-escalation
Development SuggestionsAsk to shadow a project manager for one to two projects to learn how scope changes are handled. Build a personal checklist for job setup, daily updates, and billing readiness. Practice writing clear update messages and keeping a clean photo and note trail that matches the job timeline.
Salary & Demand
Median Salary Range
Entry LevelUSD 40,000 to 52,000
Mid LevelUSD 52,000 to 68,000
Senior LevelUSD 68,000 to 85,000
Growth Trend
Steady demand, with spikes after major weather events. Hiring remains consistent in most regions due to ongoing property claims and the need for strong documentation and coordination.Companies Hiring
Major Employers
SERVPROBELFOR Property RestorationPaul Davis RestorationServiceMaster RestoreRainbow International RestorationPuroCleanRestoration 1Rytech RestorationATI RestorationLocal independent restoration contractors
Industry Sectors
Property restoration servicesConstruction and remodelingInsurance servicesThird party claims administrationFacility services
Recommended Next Steps
1
Learn the end-to-end claim to invoice process used by your company2
Create repeatable templates for customer updates and adjuster requests3
Build a job tracking dashboard with due dates and approval status4
Ask for feedback on two recent job files to improve documentation quality5
Strengthen coordination skills by owning scheduling for a small set of projects6
Add a certification or course in project coordination or customer service