Customer communication and relationship building (earning trust, setting expectations, handling issues)
Time management and scheduling (efficient routes, realistic timelines, minimizing delays)
Problem-solving under pressure (last-minute changes, customer emergencies, supply issues)
Basic financial management (pricing, tracking costs, cash flow planning)
Sales and local marketing (referrals, partnerships, online presence, reviews)
Operations setup (checklists, standard processes, quality control)
Hiring and people leadership (training, coaching, setting standards)
Service safety and risk awareness (safe lifting, home access protocols, incident prevention)
Understanding local rules and protections (licenses/permits where required, insurance needs, basic contracts)