Clear communication (phone, text, email) and calm conflict handling
Prioritization and fast decision-making under time pressure
Problem-solving and “plan B” thinking (reroutes, reschedules, replacements)
Strong organization and attention to detail (addresses, time windows, job notes)
Basic data and reporting skills (spreadsheets, simple metrics, trend spotting)
Customer service mindset and professionalism
Dispatch and scheduling tools (route planning, appointment scheduling, workforce management)
Understanding last-mile/field operations basics (routes, stops, service times, load planning)
Warehouse/fulfillment coordination basics (pick/pack timing, staging, dock coordination)
Simple process improvement (documenting steps, reducing repeated errors)