Often Missing SkillsDental Case IntakeShade CommunicationRemake HandlingRoot Cause AnalysisCustomer De escalationProduction Workflow AwarenessCRM Data HygieneBasic Billing Literacy
Development SuggestionsShadow case intake and production scheduling for two weeks to learn workflow handoffs. Build a checklist for required prescription details and use it on every case. Practice clear update templates for delays and remakes. Track recurring issues weekly and propose one process fix per month.