Customer Success Executive, Health Tech

Career Guide
Leads post-sale relationships for healthcare customers using digital health or health IT products. Drives onboarding, adoption, and renewals; coordinates implementations; resolves escalations; and ensures measurable clinical and business outcomes.

Key Responsibilities

  • Own onboarding and adoption plans for hospital and clinic accounts
  • Conduct QBRs linking product usage to clinical and business outcomes
  • Monitor health metrics; analyze usage and intervene to prevent churn
  • Coordinate implementations with product, engineering, and support
  • Manage renewals and identify expansion opportunities
  • Translate healthcare workflow needs into actionable product feedback
  • Ensure HIPAA-compliant handling of PHI and complete security reviews

Career Progression

Can Lead To
Senior/Enterprise Customer Success Manager
Customer Success Director
Head/VP of Customer Success
Transition Opportunities
Implementation Manager (Health IT)
Product Manager (Health Tech)
Account Executive (Healthcare SaaS)
Solutions Consultant / Sales Engineer
Program Manager, Healthcare Operations

Common Skill Gaps

Often Missing Skills
Understanding of clinical workflows and EHR ecosystemsHealthcare data standards (HL7/FHIR) and interoperability basicsRenewal forecasting and commercial negotiation for expansionsHands-on use of CS platforms (Gainsight/Totango) and CRM reporting
Development SuggestionsComplete HIPAA and HL7/FHIR courses (HL7 International, Coursera) and practice in Salesforce/Gainsight sandboxes; shadow a go-live or QBR with a health-tech CS team to apply learning.

Salary & Demand

Median Salary Range
Entry Level$70,000-$90,000
Mid Level$95,000-$125,000
Senior Level$130,000-$170,000
Growth Trend
growing | SaaS expansion in healthcare increases focus on retention and adoption

Companies Hiring

Major Employers
athenahealthTeladoc HealthAmwell
Industry Sectors
Health Tech / Digital HealthSoftware (SaaS)Telehealth

Recommended Next Steps

1
Earn HIPAA training plus an HL7/FHIR fundamentals certificate; build a sample success plan and QBR deck using anonymized data.
2
Obtain Salesforce Administrator (ADM-201) or complete a Gainsight Essentials course to demonstrate platform fluency.
3
Informationally interview 3–5 health-tech CSMs and volunteer to support a pilot/implementation at a local clinic or digital health startup.