Customer Success Executive, Health Tech

Career Guide

Leads post-sale relationships for healthcare customers using digital health or health IT products. Drives onboarding, adoption, and renewals; coordinates implementations; resolves escalations; and ensures measurable clinical and business outcomes.

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Key Responsibilities

Own onboarding and adoption plans for hospital and clinic accounts
Conduct QBRs linking product usage to clinical and business outcomes
Monitor health metrics; analyze usage and intervene to prevent churn
Coordinate implementations with product, engineering, and support
Manage renewals and identify expansion opportunities
Translate healthcare workflow needs into actionable product feedback
Ensure HIPAA-compliant handling of PHI and complete security reviews

Career Progression

Can Lead To

Senior/Enterprise Customer Success Manager

Customer Success Director

Head/VP of Customer Success

Transition Opportunities

Implementation Manager (Health IT)

Product Manager (Health Tech)

Account Executive (Healthcare SaaS)

Solutions Consultant / Sales Engineer

Program Manager, Healthcare Operations

Common Skill Gaps

Often Missing Skills

Understanding of clinical workflows and EHR ecosystemsHealthcare data standards (HL7/FHIR) and interoperability basicsRenewal forecasting and commercial negotiation for expansionsHands-on use of CS platforms (Gainsight/Totango) and CRM reporting

Development SuggestionsComplete HIPAA and HL7/FHIR courses (HL7 International, Coursera) and practice in Salesforce/Gainsight sandboxes; shadow a go-live or QBR with a health-tech CS team to apply learning.

Market Intelligence Report

Customer Success Executive, Health Tech is part of the Customer Success category.Explore our market intelligence report to see how AI and hiring demand are shifting for these roles.

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Salary & Demand

Median Salary Range

Entry Level$70,000-$90,000

Mid Level$95,000-$125,000

Senior Level$130,000-$170,000

Growth Trend

growing | SaaS expansion in healthcare increases focus on retention and adoption

Companies Hiring

Major Employers

athenahealthTeladoc HealthAmwell

Industry Sectors

Health Tech / Digital HealthSoftware (SaaS)Telehealth

Recommended Next Steps

Earn HIPAA training plus an HL7/FHIR fundamentals certificate; build a sample success plan and QBR deck using anonymized data.

Obtain Salesforce Administrator (ADM-201) or complete a Gainsight Essentials course to demonstrate platform fluency.

Informationally interview 3–5 health-tech CSMs and volunteer to support a pilot/implementation at a local clinic or digital health startup.