People leadership (coaching, feedback, resolving conflict)
Clear communication with families and staff (in person, phone, and email)
Organization and time management (scheduling, documentation, deadlines)
Problem-solving under pressure (coverage gaps, family issues, emergencies)
Basic budgeting and financial tracking (tuition, expenses, forecasting)
Compliance and documentation (licensing, staff-to-child ratios, required trainings)
Health, safety, and risk management practices for childcare settings
Staff scheduling and workforce planning (including substitutes and floaters)
Quality improvement and classroom observation (supporting strong learning environments)
Customer service mindset (enrollment tours, retention, handling complaints)