Billing Specialist

Career Guide

A Billing Specialist manages customer invoicing and billing records to ensure charges are accurate, invoices go out on time, and payments are tracked correctly. The role sits between finance, customer service, and operations, helping prevent revenue loss and supporting a smooth customer experience.

Key Responsibilities

Prepare and send invoices based on contracts, usage, or service delivery
Review billing data for accuracy and resolve discrepancies
Post payments, apply credits, and process adjustments
Manage billing schedules and recurring invoicing
Coordinate with customers to answer billing questions and provide documentation
Work with internal teams to confirm pricing, purchase orders, and service details
Support collections by providing statements, aging details, and account history
Maintain billing records and follow documentation standards
Assist with month end close tasks related to billing and accounts receivable
Follow compliance requirements for taxes, billing rules, and data privacy

Top Skills for Success

Attention to Detail

Customer Communication

Time Management

Problem Solving

Data Entry Accuracy

Invoice Creation

Accounts Receivable Knowledge

Spreadsheet Skills

Billing Software Proficiency

Documentation

Reconciliation

Basic Accounting Knowledge

Career Progression

Can Lead To

Billing Specialist

Accounts Receivable Specialist

Collections Specialist

Customer Support Specialist

Revenue Operations Coordinator

Transition Opportunities

Billing Analyst

Accounts Receivable Analyst

Revenue Accountant

Finance Operations Specialist

Credit Analyst

Customer Success Operations Specialist

Common Skill Gaps

Often Missing Skills

ReconciliationInvoice Dispute ResolutionBilling System Configuration AwarenessReportingProcess ImprovementRevenue Recognition Basics

Development SuggestionsAsk to own a recurring billing cycle end to end, including reconciliation and reporting. Build confidence in spreadsheets and learn how billing data flows into accounts receivable and month end close. Document common issues and propose small process improvements that reduce billing errors.

Salary & Demand

Median Salary Range

Entry Level$40,000 to $50,000

Mid Level$50,000 to $62,000

Senior Level$62,000 to $78,000

Growth Trend

Demand is steady across most industries because accurate billing directly impacts cash flow. Hiring tends to increase in sectors with recurring revenue and high transaction volume, and in companies modernizing billing systems.

Companies Hiring

Major Employers

UnitedHealth GroupHCA HealthcareKaiser PermanenteComcastVerizonAT&TCVS HealthCignaOptumWaste Management

Industry Sectors

HealthcareInsuranceTelecommunicationsUtilitiesLogisticsManufacturingProfessional ServicesSoftwareEcommerceProperty Management

Recommended Next Steps

Refresh your resume with measurable billing outcomes such as invoice volume, error reduction, and days to invoice

Strengthen spreadsheet skills using pivot tables, lookup functions, and data validation

Practice dispute handling by writing clear email templates for common billing issues

Learn one widely used billing or accounting tool through tutorials and hands on practice

Create a simple billing reconciliation checklist you can use at work or in interviews

Set a goal to produce a weekly billing report that highlights exceptions and trends