Assistive Technology Support Specialist

Career Guide

Assistive Technology Support Specialists help people use technology that improves access to communication, learning, work, and daily tasks. They assess needs, set up tools, train users and staff, and troubleshoot issues to ensure assistive solutions work reliably and respectfully for each individual.

Browse All Roles

Key Responsibilities

Meet with users to understand access needs and goals
Recommend assistive tools that match the user’s environment and tasks
Set up devices and software, including accessibility features
Train users, caregivers, educators, and staff on effective use
Troubleshoot technical issues and resolve support requests
Document configurations, user plans, and support outcomes
Coordinate with teachers, therapists, clinicians, and IT teams
Maintain equipment inventory and manage repairs and replacements
Support compliance with accessibility policies and standards
Track updates and changes to assistive products and accessibility features

Top Skills for Success

Empathy

Active Listening

Clear Communication

Training Delivery

Problem Solving

Ticket Management

Technical Troubleshooting

Device Setup

Accessibility Knowledge

Assistive Technology Assessment

Screen Reader Support

Speech Recognition Support

Alternative Input Support

Documentation

Career Progression

Can Lead To

Senior Assistive Technology Specialist

Assistive Technology Coordinator

Accessibility Specialist

Disability Services Manager

Rehabilitation Technology Specialist

Instructional Technology Specialist

IT Support Lead

Transition Opportunities

Accessibility Program Manager

User Experience Researcher

Customer Success Manager for Accessibility Products

Product Specialist for Assistive Technology

Training Manager

Compliance Specialist for Accessibility

Common Skill Gaps

Often Missing Skills

Accessibility StandardsMobile AccessibilityEnterprise Device ManagementProcurement BasicsData TrackingService Level Management

Development SuggestionsBuild a simple portfolio showing three end to end support cases, including assessment notes, setup steps, training plan, and results. Practice supporting common assistive tools across Windows, macOS, iOS, Android, and web browsers, and learn how to explain options in plain language.

Salary & Demand

Median Salary Range

Entry LevelUSD 45,000 to 60,000

Mid LevelUSD 60,000 to 80,000

Senior LevelUSD 80,000 to 105,000

Growth Trend

Growing demand, driven by wider accessibility expectations, more remote and digital work, and increasing use of assistive tools in schools, workplaces, and healthcare settings.

Companies Hiring

Major Employers

Public school districtsUniversities and collegesHospitals and health systemsRehabilitation centersGovernment agenciesNonprofit disability service providersAssistive technology vendorsLarge employers with accessibility programs

Industry Sectors

EducationHealthcareRehabilitation servicesGovernmentNonprofitTechnology

Recommended Next Steps

Create a checklist for assessment, setup, training, and follow up

Practice supporting built in accessibility features on major operating systems

Learn how to support at least one screen reader and one speech recognition tool

Build a resource library of quick guides for users and staff

Shadow a disability services team or rehabilitation team to learn workflows

Add measurable outcomes to your resume such as time to resolution and training completion

Consider an accessibility certification or coursework focused on inclusive technology