Assistive Technology Support Specialist
Career GuideKey Responsibilities
- Meet with users to understand access needs and goals
- Recommend assistive tools that match the user’s environment and tasks
- Set up devices and software, including accessibility features
- Train users, caregivers, educators, and staff on effective use
- Troubleshoot technical issues and resolve support requests
- Document configurations, user plans, and support outcomes
- Coordinate with teachers, therapists, clinicians, and IT teams
- Maintain equipment inventory and manage repairs and replacements
- Support compliance with accessibility policies and standards
- Track updates and changes to assistive products and accessibility features
Top Skills for Success
Empathy
Active Listening
Clear Communication
Training Delivery
Problem Solving
Ticket Management
Technical Troubleshooting
Device Setup
Accessibility Knowledge
Assistive Technology Assessment
Screen Reader Support
Speech Recognition Support
Alternative Input Support
Documentation
Career Progression
Can Lead To
Senior Assistive Technology Specialist
Assistive Technology Coordinator
Accessibility Specialist
Disability Services Manager
Rehabilitation Technology Specialist
Instructional Technology Specialist
IT Support Lead
Transition Opportunities
Accessibility Program Manager
User Experience Researcher
Customer Success Manager for Accessibility Products
Product Specialist for Assistive Technology
Training Manager
Compliance Specialist for Accessibility
Common Skill Gaps
Often Missing Skills
Accessibility StandardsMobile AccessibilityEnterprise Device ManagementProcurement BasicsData TrackingService Level Management
Development SuggestionsBuild a simple portfolio showing three end to end support cases, including assessment notes, setup steps, training plan, and results. Practice supporting common assistive tools across Windows, macOS, iOS, Android, and web browsers, and learn how to explain options in plain language.
Salary & Demand
Median Salary Range
Entry LevelUSD 45,000 to 60,000
Mid LevelUSD 60,000 to 80,000
Senior LevelUSD 80,000 to 105,000
Growth Trend
Growing demand, driven by wider accessibility expectations, more remote and digital work, and increasing use of assistive tools in schools, workplaces, and healthcare settings.Companies Hiring
Major Employers
Public school districtsUniversities and collegesHospitals and health systemsRehabilitation centersGovernment agenciesNonprofit disability service providersAssistive technology vendorsLarge employers with accessibility programs
Industry Sectors
EducationHealthcareRehabilitation servicesGovernmentNonprofitTechnology
Recommended Next Steps
1
Create a checklist for assessment, setup, training, and follow up2
Practice supporting built in accessibility features on major operating systems3
Learn how to support at least one screen reader and one speech recognition tool4
Build a resource library of quick guides for users and staff5
Shadow a disability services team or rehabilitation team to learn workflows6
Add measurable outcomes to your resume such as time to resolution and training completion7
Consider an accessibility certification or coursework focused on inclusive technology